Case Study - EXTERNAL REPAIRS

Service: Building Surveying, Contract Administration & Project Management
Sector: Commercial Office (High-End)
Location: Piccadilly, London

We were appointed to assess and manage the repair of external windows and stonework at a high-end, fully occupied office building near Piccadilly.

The project required careful coordination due to:

• The prestige location and façade sensitivity
• Full tenant occupation throughout the works
• The need to access multiple tenanted floors
• Engagement with the local authority regarding external works

Minimising disruption while maintaining programme certainty was critical.

We provided a full end-to-end service from initial condition assessment through to completion.

1. Condition Surveys & Scoping
We undertook detailed inspections of the building façade, identifying defects in:

• External windows
• Stonework and masonry elements

From this, we developed comprehensive schedules of works outlining required repairs and remedial strategies.

2. Tendering & Procurement
We managed a competitive tender process, issuing documentation to specialist contractors to obtain accurate and comparable costings. Following tender analysis, we advised on contractor selection and value.

3. Contract Administration & Delivery
Once appointed, we:

• Instructed the works and oversaw delivery
• Monitored progress over a 12-week programme
• Managed quality control and compliance on site

4. Stakeholder & Tenant Liaison
Given the occupied nature of the building, we implemented a structured communication strategy:

• Coordination with managing agents and local authority
• Weekly updates issued to tenants and stakeholders
• Direct liaison with occupiers to schedule access to individual floors

This ensured works could proceed efficiently without disrupting business operations.

5. Cost Control & Certification
We maintained commercial oversight throughout, including:

• Managing variations and cost reporting
• Certifying works in accordance with contract requirements
• Ensuring value and quality were delivered

• Full façade assessment and repair strategy
• Detailed schedules of works and competitive tendering
• 12-week managed delivery programme
• Live, fully occupied commercial building
• High level of tenant coordination and access planning
• Local authority liaison for external works

The project was successfully delivered within the agreed programme, with all works completed to a high standard.

• ✔ External windows and stonework fully repaired and enhanced
• ✔ Works completed within the 12-week programme
• ✔ Minimal disruption to tenants through proactive coordination
• ✔ Strong stakeholder communication throughout
• ✔ Works certified and closed out efficiently